We love helping customers! We thrive on satisfied customers and will go the extra mile to accomplish that.
For our clients with incoming chat requests from Spanish-speaking customers we also offer live chat in Spanish.
Our service is available 24 hours a day, 7 days a week, 365 days a year. So yes, also during all holidays!
We respond within 30 seconds on an incoming chat request, we are available 99.9% of the time and the customer satisfaction rate will not be lower than 95%!
So you have decided to outsource live chat and have started your search for a live chat outsourcing partner to support your business. I am writing this […]
Trends toward outsourcing in general have accelerated again after the recession when companies started looking for cost savings and minimal operational complexity. With the current volatile economy, […]
Many people are not sure about the decision to outsource live chat to another company and weigh the pros and cons of limiting the number of hours […]
Are your customer service staff already very busy? What about during special promotions? Are they responsible for both incoming phone calls and e-mails? Are you struggling with […]