Case Studies
Outsourcing your live chat to Outsourcechats.com allows you to achieve your goals, improve performance and significantly reduce costs.
“Although HPE has been offering live chat on its websites for 10 years, we always knew there was more potential there.
We decided to hire Outsourcechats.com because of its expertise in live chat and its extensive experience with this communication channel.
At the end of our advisory project the number of leads from chats increased with 108% compared to when we kicked the project off. This is a fantastic result!”
Peter Luijbregts, Sr. Director Marketing Operations, Hewlett Packard Enterprise
Would you like to see what type of impact we have on our current client’s businesses? We gladly give you some more insights on how we increased customer satisfaction rates and the number of warm leads for one of our current clients in the case study below.
Case Studies
Enerpac tilts customer service to a higher level with Outsourcechats.com
The suspension bridge at the Southern-French Millau, the Vegas Wheel, and a Malaysian oil platform – each project using hydraulic tools from Enerpac. This global market leader in hydraulic tools wanted to convert as many of their approximately 150,000 website visitors as possible into customers.
Multilingual live chat functionality from Outsourcechats.com makes that possible: Enerpac has direct contact with its customers and leads are entered one-by-one into the e-mail marketing and CRM system.
Culligan focuses on the customer with live chat from Outsourcechats.com
“Website visitors today want to be able to ask their questions right away – without having to use another communication channel such as email, phone or social media,” said Kaitlin Jurt, Social Media Specialist at Culligan. Partly for this reason, this global supplier of water and water treatment solutions decided to outsource live chat to Outsourcechats.com
