Live chat can be outsourced to a specialised company. This has the most advantages by far, making it the right choice for most companies. But, there are […]
Live chat can be outsourced to a specialised company. This has the most advantages by far, making it the right choice for most companies. But, there are […]
If your company is just getting started with live chat, you can choose to create your own team of operators. But, if your company is growing, and, […]
That an increasing number of people are chatting is a given, but which medium is the best? WhatsApp continues to grow, but providing live chat on their […]
You would like to start using live chat for your company. Perhaps for your customer service, to generate more leads, or both. There are always a number […]
Live chat is still relatively new in the digital communication mix, and not all companies are using it yet. However, the number of companies using it is […]
Added value is an important tactic that small businesses can use to acquire and retain customers, increase brand awareness, and differentiate their position in the market. Not […]
We studied the availability of live chat among 163 Dutch websites. These websites, ranging from web shops and online travel agencies to company websites from various industries, […]
Upselling and cross-selling is the art and science of introducing better or additional products to customers they are interested in at that moment. Offline retailers have been […]
Trends toward outsourcing in general have accelerated again after the recession when companies started looking for cost savings and minimal operational complexity. With the current volatile economy, […]
Many people are not sure about the decision to outsource live chat to another company and weigh the pros and cons of limiting the number of hours […]