From retail to banking to education, more and more of our lives are lived online. In fact, the average person now spends 40% of their waking lives […]
Digital Customer Experience (DCE) 101
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5 tips to increase sales for your online store
Whether you run a dedicated ecommerce site or have a simple online store as part of your business page, there’s one thing you could always use more […]
Digital customer contact: outsource it or manage it yourself?
Live chat can be outsourced to a specialised company. This has the most advantages by far, making it the right choice for most companies. But, there are […]
Successfully train new chat operators in 4 steps
If your company is just getting started with live chat, you can choose to create your own team of operators. But, if your company is growing, and, […]
Live chat or WhatsApp?
That an increasing number of people are chatting is a given, but which medium is the best? WhatsApp continues to grow, but providing live chat on their […]
The do’s and don’ts of implementing live chat
You would like to start using live chat for your company. Perhaps for your customer service, to generate more leads, or both. There are always a number […]
The power of live chat
Live chat is still relatively new in the digital communication mix, and not all companies are using it yet. However, the number of companies using it is […]
5 ways to create value for your customers
Added value is an important tactic that small businesses can use to acquire and retain customers, increase brand awareness, and differentiate their position in the market. Not […]
Study says: 37% of studied websites are not available via live chat during the day
We studied the availability of live chat among 163 Dutch websites. These websites, ranging from web shops and online travel agencies to company websites from various industries, […]
How do you generate more sales and improve the customer experience with cross-selling and upselling?
Upselling and cross-selling is the art and science of introducing better or additional products to customers they are interested in at that moment. Offline retailers have been […]