Trends toward outsourcing in general have accelerated again after the recession when companies started looking for cost savings and minimal operational complexity. With the current volatile economy, […]
The pros and cons of outsourcing live chat
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When should you outsource live chat?
Many people are not sure about the decision to outsource live chat to another company and weigh the pros and cons of limiting the number of hours […]
7 reasons why live chat increases conversion on websites
Conversions on websites are literally the fuel that keeps an Internet business running. Some fuels work better than others. Fortunately, most conversion factors can be derived with […]
Ten reasons why you have not yet implemented live chat on your website
Companies, educational institutions, and other organizations have embraced the Internet to increase their presence and attract customers; all this in an attempt to generate more sales in […]
Outsource your live chat or not? 10 questions to ask
Are your customer service staff already very busy? What about during special promotions? Are they responsible for both incoming phone calls and e-mails? Are you struggling with […]
Generating leads with live chat
Sending leads to your website is one of the first steps in the conversion funnel, but a “lead” is not really a “lead” until the visitor has […]
5 great reasons why you should NOT have live chat on your site
Live chat is totally hot. Customers generally find it pleasant, companies find it convenient; it really benefits everyone. But not everyone is completely fond of the idea […]
10 tips for generating new business
Gaining customers is very difficult, whether you are just starting out with your own business or have been in business for a while. Acquiring new leads is […]
Why would you outsource live chat?
Outsourcing live chat can be an important decision, Outsourcing a part of your company is an important decision in and of itself. We understand this very well. […]
Boost your live chat channel tips
Perhaps you’ve been using live chat for some time without achieving the results you’d originally envisioned. If so, there are a few things you can do, amongst […]