Live chat can be outsourced to a specialised company. This has the most advantages by far, making it the right choice for most companies. But, there are […]
Digital customer contact: outsource it or manage it yourself?
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Successfully train new chat operators in 4 steps
If your company is just getting started with live chat, you can choose to create your own team of operators. But, if your company is growing, and, […]
Live chat or WhatsApp?
That an increasing number of people are chatting is a given, but which medium is the best? WhatsApp continues to grow, but providing live chat on their […]
The do’s and don’ts of implementing live chat
You would like to start using live chat for your company. Perhaps for your customer service, to generate more leads, or both. There are always a number […]
The power of live chat
Live chat is still relatively new in the digital communication mix, and not all companies are using it yet. However, the number of companies using it is […]
Generating leads with live chat
Sending leads to your website is one of the first steps in the conversion funnel, but a “lead” is not really a “lead” until the visitor has […]
10 tips for generating new business
Gaining customers is very difficult, whether you are just starting out with your own business or have been in business for a while. Acquiring new leads is […]
Boost your live chat channel tips
Perhaps you’ve been using live chat for some time without achieving the results you’d originally envisioned. If so, there are a few things you can do, amongst […]
Outsourcing live chat – an investment or a cost item?
For a company, live chat is a sales tool that offers many more benefits than just support and promotion of the company. You will be amazed to […]