Customer complaints can be viewed and handled in two ways. The first is reactively – this customer is unhappy, let’s resolve their problem, give them a refund […]
Live chat can be outsourced to a specialised company. This has the most advantages by far, making it the right choice for most companies. But, there are […]
Added value is an important tactic that small businesses can use to acquire and retain customers, increase brand awareness, and differentiate their position in the market. Not […]