Outsourcechats.com is a leading live chat contact center that helps you improve your customer satisfaction rates and provides you with warm leads.

As we live in the age of the consumer, simply offering qualitatively great products is not enough. Today, consumers expect good aftercare by means of customer service as well. To set yourself apart from the competition you will need to offer stellar customer service and make it available whenever and wherever the consumer wants it.

With the increased number of communication channels consumers currently have access to the demand for ways they can contact you have shifted. Where a few years back you could get away with setting up an email contact form on your website and mentioning your phone number under “contact us”, consumers now want to be able to contact you with a communication tool of THEIR choice at a time that is convenient FOR THEM. Research shows that live chat is the preferred way for most consumers to contact companies.

Outsourcechats.com is a leading live chat contact center. We service many clients from a wide range of industries. Whether you are a retailer, an IT company, a university or school, or a car dealership, we have plenty of experience under our belt to rapidly improve your customer satisfaction rates and, as a bonus, provide you with warm leads!

Do you struggle with:

  • the amount of customer contact requests coming in?
  • finding staff for your live chat?
  • customer care employees who are not sufficiently trained to engage in efficient and lead-generating live chats with your customers?
  • finding a solution for handling customer contact requests coming in in the evening, on weekends and during holidays?
  • generating leads from your online customer contact?
  • the quality of your current live chat service provider?

We can help you out! Contact us now for more information and a quote.

Our promise

Our professional chat agents will give your sales a boost by providing warm leads and your customer satisfaction rate will increase significantly!

Why Outsourcechats.com?

Dedicated chat team

In a 3 - 4 week training we equip your dedicated team with an in depth understanding of your product range, company culture, customer profile and tone of voice.

Our passion

We love helping customers! We thrive on satisfied customers and will go the extra mile to accomplish that.

Service Level Agreement

We respond within 30 seconds on an incoming chat request, we are available 99.9% of the time and the customer satisfaction rate will not be lower than 95%.


For our clients with incoming chat requests from Spanish-speaking customers we also offer live chat in Spanish.

World class software

At no extra costs for you we have included in our service packages access to our state of the art live chat software. As a bonus, we also set up a dashboard for you so you can track all your chat agent’s activity.

24/7 availability

Our service is available 24 hours a day, 7 days a week, 365 days a year. So yes, also during all holidays!