Whether you run a small business or a large one, Outsourcechats.com offers Managed Live Chat service packages that suit your company’s needs.
Our Service Level Agreement will ensure your customers will receive the best customer care available. In addition, our chat agents are trained to generate excellent quality leads for your business.
Cost saving through:
- lower staff costs.
- lower office space costs.
- lower start up costs.
What service does Outsourcechats.com offer?
We are a leading live chat contact center. Our well-trained live chat agents work for various clients such as retailers, IT companies, heavy industry, educational institutes and car dealerships.
Is outsourcing cost-efficient?
Yes, it certainly is. To operate a live chat service on your own you would need at least 1 full-time employee. Costs go up significantly if you would like to be available on weekends and/or evenings as well as you’d need to hire at least 3 full-time employees. Besides the need to train your staff you would also need to set up and maintain costly software, keep your office open longer and when times are busier you would need to find extra staff and when it is quiet you are paying for staff you do not need.
When you outsource your live chat to Outsourcechats.com you will have access to a flexible team of chat agents, working for you 24/7, 365 days a year (including all holidays). Costs for extra office space and other overhead costs, laptops, mobile phones and employee insurance will be a thing of the past.
How do you train your agents?
During a 3 to 4 week training we make sure our agents are properly instructed with general customer care and live chat etiquette, a thorough understanding of your company culture, your customer profile and your tone of voice.
Which languages do you support?
We offer English and Spanish (other languages supported upon request).
We have a special package for websites that have more than 200,000 vistors/month. This package includes dedicated chat operators. If you would like to learn more, please contact us for a quote.
Tell me more about your optional Service Level Agreement
To ensure quality we offer an extensive service level agreement. This includes a guarantee that:
- our agents respond within 30 seconds on an incoming chat request.
- we are available 99.9% of the time.
- the customer satisfaction rate is not lower than 95%!
Should we not live up to the Service Level Agreement, we will refund part of the monthly fee.
The small print
We pride ourselves on being a transparent company.
To give you the best possible service we rely on you to share the launch dates of key campaigns and websites launches. That way we can make sure that we have enough chat agents available and are ready for an increase in website visits. Only if we have received this information at least 7 days before the key dates we can guarantee the agreed response times.
Every live chat service subscription is billed in advance. Additional chats are billed monthly in arrears.
All prices exclude sales tax.