Live chat support is a remarkably effective way of improving your engagement with your customers. However, it needs to be properly managed to allow your business to […]
Common live chat mistakes to avoid
All posts tagged: customer contact via live chat
How to improve your live chat support
With more and more customers preferring live chat to other forms of interaction, like emailing or phoning in, getting your live chat as effective as possible makes […]
The pros and cons of outsourcing live chat
Trends toward outsourcing in general have accelerated again after the recession when companies started looking for cost savings and minimal operational complexity. With the current volatile economy, […]
When should you outsource live chat?
Many people are not sure about the decision to outsource live chat to another company and weigh the pros and cons of limiting the number of hours […]