That an increasing number of people are chatting is a given, but which medium is the best? WhatsApp continues to grow, but providing live chat on their […]
Live chat or WhatsApp?
All posts tagged: live chat
The do’s and don’ts of implementing live chat
You would like to start using live chat for your company. Perhaps for your customer service, to generate more leads, or both. There are always a number […]
The power of live chat
Live chat is still relatively new in the digital communication mix, and not all companies are using it yet. However, the number of companies using it is […]
7 reasons why live chat increases conversion on websites
Conversions on websites are literally the fuel that keeps an Internet business running. Some fuels work better than others. Fortunately, most conversion factors can be derived with […]
5 great reasons why you should NOT have live chat on your site
Live chat is totally hot. Customers generally find it pleasant, companies find it convenient; it really benefits everyone. But not everyone is completely fond of the idea […]
Boost your live chat channel tips
Perhaps you’ve been using live chat for some time without achieving the results you’d originally envisioned. If so, there are a few things you can do, amongst […]
Outsourcing live chat – an investment or a cost item?
For a company, live chat is a sales tool that offers many more benefits than just support and promotion of the company. You will be amazed to […]