From retail to banking to education, more and more of our lives are lived online. In fact, the average person now spends 40% of their waking lives […]
Digital Customer Experience (DCE) 101
All posts tagged: digital customer contact
Digital customer contact: outsource it or manage it yourself?
Live chat can be outsourced to a specialised company. This has the most advantages by far, making it the right choice for most companies. But, there are […]