Common live chat mistakes to avoid March 26, 2021 Anthony Live Chat No Comments Live chat support is a remarkably effective way of improving your engagement with your customers. However, it needs to be properly managed to allow your business to […] Read More
Successfully train new chat operators in 4 steps April 6, 2020 Nadia Wouters Best Practice No Comments If your company is just getting started with live chat, you can choose to create your own team of operators. But, if your company is growing, and, […] Read More