Trends toward outsourcing in general have accelerated again after the recession when companies started looking for cost savings and minimal operational complexity. With the current volatile economy, […]
The pros and cons of outsourcing live chat
All posts tagged: Outsourcing live chat
When should you outsource live chat?
Many people are not sure about the decision to outsource live chat to another company and weigh the pros and cons of limiting the number of hours […]
Outsource your live chat or not? 10 questions to ask
Are your customer service staff already very busy? What about during special promotions? Are they responsible for both incoming phone calls and e-mails? Are you struggling with […]
Why would you outsource live chat?
Outsourcing live chat can be an important decision, Outsourcing a part of your company is an important decision in and of itself. We understand this very well. […]