August 1, 2019
Your privacy is very important to Digital Customer Care Company BV. We therefore adhere to the privacy law. This means that your information is safe with us and that we always use it properly. In this privacy statement we explain what we do at the www.outsourcechats.com service with information we learn about you.
If you have any questions, or would like to know exactly what we keep of you, please contact Digital Customer Care Company BV.
Contact form and Newsletter
With the contact form you can ask us questions or make requests.
For this we use your e-mail address, telephone number and name and address. We need these because of the contract we conclude with you. We keep this information until we know for certain that you are satisfied with our response and six months thereafter. This way we can easily access the information in case of follow-up questions. It also allows us to train our customer service to become even better.
You can subscribe to our newsletter. It contains news, tips and information about our products and services. You can cancel this subscription at any time. Every newsletter contains an unsubscribe link. You can also pass this on via your account. You can also pass this on via the portal.
Your e-mail address will only be added to the list of subscribers with your permission. This data is stored for three months after you cancel your subscription.
We do not share your personal data with other companies or agencies, except as required for the service or as required by law. An example is that we can report suspected fraud to the police.
We would like to send you advertisements about offers and new products or services. We do this:
- by e-mail
- by phone
You can object to this advertising at any time. Each e-mail contains an unsubscribe link. You can indicate this when you receive a call. You can also pass this on via your account. You can also pass this on via the portal.
Provision to other companies or institutions
Under no circumstances will we give your personal data to other companies or institutions, except as necessary for our service or when we are required to do so by law (e.g. if the police require it in the event of a suspicion of a criminal offence).
Some partners are based outside the European Union. Social media buttons are included in our service. The managers of these services collect your personal data in this way.
When you visit our service for the first time, we show a message with explanations about cookies. We will ask you to agree to the use of these cookies.
If you use live chat on our website to contact us, we may collect the following information:
- Chat and messaging transcripts,
- Information about your browsing, purchasing and online behaviour and activities, and
- Automatic information, such as IP address, operating system and type of device used.
We use Google Analytics to track how visitors use our service. We have concluded a processing agreement with Google. This agreement contains strict agreements about what they can keep track of. We allow Google to use the Analytics information obtained for other Google services. We do not let Google anonymise the IP addresses.
Security of personal data is very important to us. We ensure that your details are securely stored with us. We always adjust the security and pay close attention to what can go wrong.
Changes to this privacy statement
If our service changes, we must of course also amend the privacy statement. Always pay attention to the date above and check regularly for new versions. We will do our best to announce changes separately.
Access, modification and deletion of your data
If you have any questions or would like to know what personal information we hold about you, please do not hesitate to contact us. See the contact details below.
You have the following rights:
- get an explanation of what personal data we have and what we do with it
- access to the exact personal data that we have
- correcting errors
- the removal of outdated personal data
- revoke consent
- object to a particular use
Please make sure that you always state clearly who you are, so that we can be sure that we do not correct or delete information about the wrong person.
Filing a complaint
If you feel that we are not helping you in the right way, you have the right to submit a complaint to the supervisory body.
Digital Customer Care Company BV
31 Milk St
Boston, MA 02109