Convenient, easy to use and with real-time interaction, no wonder large numbers of online customers prefer live chat to phone or email these days. However, despite these […]
How secure is live chat?
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The importance of live chat support for mobile users in ecommerce
Mobile smartphones form an integral part of people’s lives these days, and are used for much more than just communication. Smartphones are used as GPS devices, for […]
10 ways to maximise your live chat conversions
It’s now generally accepted that live chat is one of the most important ways of connecting with customers during their online shopping journey, and converting them from […]
The complete beginner’s guide to live chat in 2021 – Part 2
Missed part 1? Find it here! Benefits of live chat: The single biggest benefit of live chat is speed. Today’s consumers are not known for their patience, […]
The complete beginner’s guide to live chat in 2021 – Part 1
More than 41% of desktop users and 50% of mobile users expect your website to offer live chat. 79% of consumers prefer live chat over any other […]
Common live chat mistakes to avoid
Live chat support is a remarkably effective way of improving your engagement with your customers. However, it needs to be properly managed to allow your business to […]
How to improve your live chat support
With more and more customers preferring live chat to other forms of interaction, like emailing or phoning in, getting your live chat as effective as possible makes […]
Why customer complaints can be a great thing for your business
Customer complaints can be viewed and handled in two ways. The first is reactively – this customer is unhappy, let’s resolve their problem, give them a refund […]
Top 10 reasons to implement live chat in 2021
Introducing live chat to your website holds many potential benefits for your company and your website visitors. It is also one of the most effective ways of […]
The basics of CRO: Conversion Rate Optimisation
Conversion Rate Optimisation: the title might sound a little intimidating, but really what CRO boils down to is getting more customers to do what you want them […]