Digital Customer Experience (DCE) 101 January 25, 2021 Anthony Customer Experience No Comments From retail to banking to education, more and more of our lives are lived online. In fact, the average person now spends 40% of their waking lives […] Read More
Digital customer contact: outsource it or manage it yourself? April 13, 2020 Nadia Wouters Best Practice, Customer Service No Comments Live chat can be outsourced to a specialised company. This has the most advantages by far, making it the right choice for most companies. But, there are […] Read More