Live chat support is a remarkably effective way of improving your engagement with your customers. However, it needs to be properly managed to allow your business to […]
Live chat support is a remarkably effective way of improving your engagement with your customers. However, it needs to be properly managed to allow your business to […]
With more and more customers preferring live chat to other forms of interaction, like emailing or phoning in, getting your live chat as effective as possible makes […]
Introducing live chat to your website holds many potential benefits for your company and your website visitors. It is also one of the most effective ways of […]
We studied the availability of live chat among 163 Dutch websites. These websites, ranging from web shops and online travel agencies to company websites from various industries, […]
Trends toward outsourcing in general have accelerated again after the recession when companies started looking for cost savings and minimal operational complexity. With the current volatile economy, […]
Many people are not sure about the decision to outsource live chat to another company and weigh the pros and cons of limiting the number of hours […]
Companies, educational institutions, and other organizations have embraced the Internet to increase their presence and attract customers; all this in an attempt to generate more sales in […]
Are your customer service staff already very busy? What about during special promotions? Are they responsible for both incoming phone calls and e-mails? Are you struggling with […]
Live chat is totally hot. Customers generally find it pleasant, companies find it convenient; it really benefits everyone. But not everyone is completely fond of the idea […]
Outsourcing live chat can be an important decision, Outsourcing a part of your company is an important decision in and of itself. We understand this very well. […]