Convenient, easy to use and with real-time interaction, no wonder large numbers of online customers prefer live chat to phone or email these days. However, despite these […]
How secure is live chat?
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The importance of live chat support for mobile users in ecommerce
Mobile smartphones form an integral part of people’s lives these days, and are used for much more than just communication. Smartphones are used as GPS devices, for […]
The complete beginner’s guide to live chat in 2021 – Part 2
Missed part 1? Find it here! Benefits of live chat: The single biggest benefit of live chat is speed. Today’s consumers are not known for their patience, […]
The complete beginner’s guide to live chat in 2021 – Part 1
More than 41% of desktop users and 50% of mobile users expect your website to offer live chat. 79% of consumers prefer live chat over any other […]
Common live chat mistakes to avoid
Live chat support is a remarkably effective way of improving your engagement with your customers. However, it needs to be properly managed to allow your business to […]
How to improve your live chat support
With more and more customers preferring live chat to other forms of interaction, like emailing or phoning in, getting your live chat as effective as possible makes […]
Top 10 reasons to implement live chat in 2021
Introducing live chat to your website holds many potential benefits for your company and your website visitors. It is also one of the most effective ways of […]
Study says: 37% of studied websites are not available via live chat during the day
We studied the availability of live chat among 163 Dutch websites. These websites, ranging from web shops and online travel agencies to company websites from various industries, […]
The pros and cons of outsourcing live chat
Trends toward outsourcing in general have accelerated again after the recession when companies started looking for cost savings and minimal operational complexity. With the current volatile economy, […]
When should you outsource live chat?
Many people are not sure about the decision to outsource live chat to another company and weigh the pros and cons of limiting the number of hours […]